Effective Date: 15 July 2026

Last Updated: 15 July 2026

Vyapto Foods Private Limited (“Vyapto Foods,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect your information when you visit www.vyaptofoods.com, create an account, place an order, submit an enquiry, communicate with our customer support team or otherwise interact with our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Phone or WhatsApp number
• Billing address
• Shipping address
• City, state, PIN code and country

Account Information

When you register an account, we may collect your:

• Username
• Email address
• Login credentials
• Saved addresses
• Wishlist and account preferences
• Order history

You are responsible for keeping your account credentials confidential.

Order and Transaction Information

When you place an order, we may collect:

• Products ordered
• Quantity and order value
• Coupon or promotional code used
• Order number
• Payment method and payment status
• Transaction reference number
• Delivery instructions
• Refund, return or cancellation information

Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers or other authorised payment-service providers.

Vyapto Foods generally does not directly store complete card numbers, CVV details, UPI PINs, internet-banking passwords or other confidential payment credentials. Such information is processed securely by the relevant payment provider according to its own terms and privacy policy.

Business and Wholesale Information

When you submit a B2B, wholesale, distribution or private-label enquiry, we may collect:

• Business or organisation name
• Contact-person details
• Business address
• GSTIN or other business information provided by you
• Product requirements
• Expected order quantity
• Packaging or private-label requirements
• Delivery locations
• Other information included in your enquiry

Communications and Support Information

We may collect information that you provide through:

• Contact forms
• Email
• Phone calls
• WhatsApp
• Social-media messages
• Customer-support requests
• Reviews, feedback or complaints

Technical and Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Device type
• Browser type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Website interactions
• Session and diagnostic information
• Cookie identifiers

2. How We Collect Your Information

We may collect information:

• Directly from you when you create an account, place an order or contact us
• Automatically through cookies and similar technologies
• From payment gateways, banks or payment-service providers
• From courier, shipping and fulfilment partners
• From advertising, analytics or communication-service providers
• From social-media platforms when you interact with our official accounts
• From publicly available or legally permitted sources

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account
• Process, confirm and deliver orders
• Collect and verify payments
• Process refunds, cancellations or returns
• Send order confirmations and delivery updates
• Provide customer support
• Respond to retail, wholesale and B2B enquiries
• Manage private-label or customised-packaging requests
• Verify eligible Cash on Delivery orders
• Prevent fraudulent or unauthorised transactions
• Improve our website, products and customer experience
• Understand website usage and performance
• Personalise product recommendations and promotions
• Send marketing communications where permitted
• Maintain business, tax and transaction records
• Enforce our terms, policies and agreements
• Comply with applicable legal and regulatory obligations
• Protect the rights, property and security of Vyapto Foods, our customers and others

4. Consent and Lawful Processing

We process personal information based on your consent, the need to fulfil an order or contract, compliance with legal obligations and other uses permitted under applicable law.

Where processing is based on your consent, you may withdraw that consent by contacting us. Withdrawal of consent will not affect processing that was lawfully completed before the withdrawal.

Certain information may be necessary to process an order or provide a requested service. If you do not provide the required information, we may be unable to complete your order or fulfil your request.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies to operate and improve the website.

These technologies may be used for:

• Keeping products in your shopping cart
• Maintaining login sessions
• Remembering website preferences
• Enabling account and checkout functions
• Understanding website traffic and usage
• Measuring advertising and campaign performance
• Preventing fraud and improving website security
• Providing relevant content or promotions

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the website, including account login, cart and checkout features.

6. How We Share Your Information

We may share limited personal information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

Payment-Service Providers

Payment gateways, banks, UPI providers and financial institutions that process or verify payments and refunds.

Delivery and Logistics Partners

Courier, shipping, warehouse and fulfilment partners that require your name, phone number and delivery address to deliver your order.

Technology and Website Providers

Website-hosting providers, cloud-service providers, ecommerce platforms, security providers, plugins and technical-support vendors.

Communication Providers

Email, SMS, WhatsApp, telephone and notification providers used to send order updates, support messages and promotional communications.

Analytics and Advertising Providers

Service providers that help us understand website performance, measure campaigns or display relevant advertisements.

Professional and Legal Advisers

Accountants, auditors, legal advisers, insurers and other professional service providers where required.

Government and Regulatory Authorities

We may disclose information where required by law, legal process, court order or a valid request from a government, regulatory or law-enforcement authority.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets or transfer of all or part of our business.

We do not sell or rent your personal information to third parties for their independent use.

7. Third-Party Services

Our website may integrate with or contain links to third-party websites, payment gateways, social-media platforms or service providers.

These third parties operate under their own terms and privacy policies. Vyapto Foods is not responsible for the privacy practices, security or content of third-party platforms. You should review their policies before sharing personal information with them.

8. Data Storage and International Processing

Your information may be stored or processed on servers operated by Vyapto Foods or its service providers in India or other permitted locations.

Where information is processed outside India, we will take reasonable steps to ensure that such processing complies with applicable data-protection requirements and any restrictions notified by the Government of India.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services
• Maintain customer accounts
• Respond to enquiries and complaints
• Process refunds, returns or disputes
• Maintain tax, accounting and business records
• Prevent fraud and misuse
• Meet legal and regulatory requirements
• Establish, exercise or defend legal claims

Information may remain in secure backups for a limited period after deletion. Anonymised or aggregated information that no longer identifies you may be retained for business analysis and reporting.

10. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or misuse
• Alteration
• Disclosure
• Destruction
• Fraudulent activity

However, no website, online transaction or data-storage system can be guaranteed to be completely secure. You should use strong passwords, avoid sharing login credentials and immediately inform us if you suspect unauthorised use of your account.

11. Children’s Privacy

Our website is not intended for children to independently enter into purchases or commercial transactions.

We do not knowingly collect or process personal information belonging to a child without verifiable consent from a parent or lawful guardian where such consent is required under applicable law.

If you believe that a child has submitted personal information without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process
• Request a summary of processing activities
• Correct inaccurate or incomplete information
• Update your personal information
• Request erasure of information that is no longer required
• Withdraw previously provided consent
• Opt out of promotional communications
• Raise a grievance regarding the handling of your information
• Nominate another individual to exercise your rights in accordance with applicable law
• Request details of relevant third parties with whom your information has been shared, where legally required

We may ask you to verify your identity before processing a privacy request. Certain information may be retained where required for legal, contractual, fraud-prevention, accounting or regulatory purposes.

13. Marketing Communications

With your consent or where otherwise permitted, we may send information about:

• New products
• Offers and discounts
• Combo deals
• Promotional campaigns
• Website updates
• Business and wholesale opportunities

You can unsubscribe by using the unsubscribe option included in the communication or by contacting us.

To stop receiving promotional WhatsApp or SMS communications, you may reply with “STOP” or send us an opt-out request. You may continue receiving essential transactional messages relating to active orders, payments, refunds and deliveries.

14. Reviews and User-Submitted Content

When you submit a review, testimonial, photograph, social-media tag or other public content, the information you choose to publish may be visible to other users.

We may use reviews or user-submitted content for marketing purposes only with appropriate permission or as otherwise permitted under applicable law.

You should not publicly share sensitive personal information, payment details, private addresses or other confidential information in reviews or comments.

15. Account Closure and Data Deletion

You may request closure of your Vyapto Foods account or deletion of eligible personal information by contacting us.

Before completing the request, we may verify your identity and check whether any active orders, refunds, complaints, disputes or legal-retention requirements remain outstanding.

Closing your account does not automatically require us to delete transaction records that must be retained under applicable tax, accounting, consumer-protection or other laws.

16. Data Breach and Security Incidents

If a personal-data breach occurs, we will take reasonable steps to contain, investigate and address the incident.

Where required under applicable law, we may notify affected individuals and the relevant regulatory authority and provide information regarding the nature of the incident and recommended protective measures.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website or business operations
• Products and services
• Technology and service providers
• Legal or regulatory requirements
• Privacy and security practices

The updated policy will be published on this page with a revised “Last Updated” date. Material changes may also be communicated through the website, email or another appropriate method.

18. Privacy and Grievance Contact

For questions, requests, complaints or concerns regarding this Privacy Policy or the processing of your personal information, contact:

Privacy and Grievance Team
Vyapto Foods Private Limited

Address: Damu Chok, BRABU Campus, Muzaffarpur, Bihar, India – 842001
Email: info@vyapto.com
Phone: +91 7070371009
Website: www.vyaptofoods.com

Please include your name, registered phone number or email address and a clear description of your request. We will review and respond within the period prescribed under applicable law.

19. Governing Law

This Privacy Policy will be governed by the applicable laws of India, including applicable data-protection, information-technology and consumer-protection laws.

Any dispute concerning this Privacy Policy will be subject to the jurisdiction of the competent courts and authorities in Bihar, India, unless otherwise required under applicable law.