Effective Date: 15 July 2026

Last Updated: 15 July 2026

At Vyapto Foods Private Limited, we take great care in selecting, packing and delivering our products. Your satisfaction is important to us, and we aim to resolve genuine order-related concerns fairly and promptly.

This Return, Replacement, Refund and Cancellation Policy applies to purchases made through www.vyaptofoods.com.

1. Food Product Return Policy

Due to food-safety, hygiene and quality-control considerations, food products purchased from Vyapto Foods are generally not eligible for return or exchange once delivered.

We cannot accept returns simply because:

• You no longer want the product
• You ordered the wrong product, flavour, size or quantity
• You did not like the taste, flavour, texture or personal experience
• The package has been opened or partially consumed
• The product was purchased during a sale or promotional offer
• The delivery was refused without a valid product-related reason

However, you may be eligible for a replacement or refund if the order meets the conditions described below.

2. Eligible Replacement or Refund Cases

You may contact us for assistance if:

• You received a damaged product
• The package was delivered opened, leaking or visibly tampered with
• You received an incorrect product or flavour
• One or more products are missing from your order
• The product received is expired
• The product is materially different from the item ordered
• There is a genuine manufacturing or quality-related issue
• The order is marked as delivered but was not received by you

All requests will be reviewed and approved after verification by the Vyapto Foods customer-support team.

3. Reporting an Issue

Any damaged, incorrect, missing, tampered, expired or quality-affected product must be reported to us within 48 hours of delivery.

Requests submitted after 48 hours may not be eligible for replacement or refund, as we may be unable to verify the condition in which the product was delivered and stored.

When contacting us, please provide:

• Your full name
• Order number
• Registered phone number or email address
• Product name
• A clear description of the issue
• Clear photographs of the product
• Photographs of the outer shipping package
• Photographs showing the batch number and expiry or best-before date
• An unboxing video, where available
• Any other information requested by our support team

Please retain the product, original packaging, invoice and shipping box until your complaint has been resolved.

Do not discard or consume a product for which you have raised a quality-related complaint.

4. Replacement Process

Once your request has been reviewed and approved, we may offer:

• Replacement of the affected product
• Replacement of the missing or incorrect item
• Store credit or discount coupon
• Refund of the eligible product amount

The resolution offered will depend on the nature of the issue, product availability and the verification conducted by our team.

Replacement products will be delivered to the original shipping address unless otherwise approved by us.

If the replacement product is unavailable, we may offer an alternative product of equal value, store credit or a refund.

5. Refund Policy

Approved refunds will generally be issued to the original payment method used for the order.

Depending on the circumstances, the refund may include:

• The amount paid for the affected product
• The amount paid for a missing product
• The full order amount where the complete order is damaged, incorrect or undeliverable
• Applicable shipping charges where the issue occurred due to an error by Vyapto Foods or its delivery partner

Shipping charges, Cash on Delivery charges, convenience fees and other non-product charges may not be refundable unless the complete order is approved for a refund.

Refunds will not be provided for products that have been consumed, misused, improperly stored or damaged after delivery.

6. Refund Processing Time

Once approved, Vyapto Foods will initiate the refund within 5–7 business days.

After the refund has been initiated, the time required for the amount to appear in your account may depend on your:

• Bank
• Card issuer
• UPI provider
• Payment gateway
• Original payment method

Vyapto Foods cannot control delays caused by banks, payment gateways or financial institutions after the refund has been successfully initiated.

7. Cash on Delivery Refunds

For eligible Cash on Delivery orders, we may request the following information to process the refund:

• Account-holder name
• Bank-account number
• Bank name
• IFSC code
• UPI ID
• Any other payment information reasonably required

Customers are responsible for ensuring that the refund details provided are complete and accurate.

Vyapto Foods will not be responsible for refunds transferred to an incorrect bank account or UPI ID provided by the customer.

8. Missing Items

If an item is missing from your order, report it within 48 hours of delivery.

After verification, we may:

• Dispatch the missing item
• Issue a refund for the missing item
• Provide store credit of an equivalent amount

A refund or replacement will only apply to the item confirmed as missing.

9. Incorrect Products

If you receive a product different from what you ordered, please do not open or consume it.

Contact us within 48 hours with clear photographs of:

• The product received
• The product label
• The outer shipping package
• The invoice or order details

Once verified, we may arrange a replacement or issue an eligible refund.

10. Damaged or Tampered Packages

Please inspect the package at the time of delivery.

Where possible, do not accept a package that appears:

• Opened
• Torn
• Crushed
• Leaking
• Resealed
• Visibly tampered with

If the package has already been accepted, contact us within 48 hours and provide photographs or video showing the condition in which it was received.

Minor dents, scratches or changes to the outer shipping box that do not affect the safety, seal or usability of the product may not qualify for replacement or refund.

11. Quality-Related Complaints

For genuine product-quality concerns, we may request:

• Photographs or video of the product
• Batch number
• Manufacturing date
• Expiry or best-before date
• Storage details
• Information about when the package was opened
• Details about the smell, texture, taste or appearance of the product

Quality complaints are reviewed on a case-by-case basis.

A replacement or refund may be declined where the issue appears to have resulted from:

• Incorrect storage after delivery
• Exposure to moisture, heat or direct sunlight
• Failure to reseal the package properly
• Consumption after the stated best-before or expiry date
• Contamination after opening
• Mishandling by the customer

12. Order Cancellation

Orders may be cancelled before they have been packed or dispatched.

To request cancellation, contact our customer-support team as soon as possible with your order number.

Once an order has been packed, shipped or handed over to the courier partner, it may no longer be eligible for cancellation.

Vyapto Foods reserves the right to cancel an order due to:

• Product unavailability
• Incorrect pricing or website errors
• Payment-verification failure
• Suspected fraudulent activity
• Incomplete or incorrect delivery information
• Delivery restrictions at the provided location
• Circumstances beyond our reasonable control

Where a prepaid order is cancelled by Vyapto Foods, the eligible amount will be refunded to the original payment method.

13. Refused and Undelivered Orders

An order may be returned to us when:

• The customer refuses delivery
• The recipient is unavailable after repeated delivery attempts
• The delivery address is incorrect or incomplete
• The customer cannot be contacted
• The location is not serviceable
• Cash on Delivery payment is not available at delivery
• The customer fails to collect the shipment

For prepaid orders returned due to incorrect customer information, refusal or repeated failed delivery attempts, the original and return shipping charges may be deducted from the refund.

Cash on Delivery orders that are repeatedly refused may affect the customer’s eligibility to use Cash on Delivery for future purchases.

14. Delivery Delays

Estimated delivery dates are provided for convenience and may be affected by:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• Strikes
• Government restrictions
• Remote-location limitations
• Incorrect address information
• Other circumstances beyond our reasonable control

A delivery delay alone may not qualify for a refund once the order has been dispatched.

However, if the shipment is confirmed as lost or undeliverable by the courier partner, we may arrange a replacement or refund after verification.

15. Promotional, Discounted and Free Products

Products purchased during a promotional campaign, sale or discount are covered only for genuine damage, incorrect delivery, expiry, tampering, missing items or verified quality issues.

Free products, promotional samples and complimentary items are generally not eligible for cash refunds.

Where an order is partially refunded, discounts and promotional benefits may be recalculated based on the final eligible order value.

Any free gift linked to a minimum purchase value may need to be returned or its value deducted if the qualifying order is cancelled or refunded.

16. Gift Hampers and Combo Packs

Gift hampers, combo packs and multi-product packages are treated as a single bundled product unless individual prices are separately displayed on the invoice.

A complete replacement or refund may be offered where the entire hamper or combo is damaged or incorrect.

Where only one product within a hamper or combo is affected, we may replace or refund only the affected item or provide another reasonable resolution.

Personalised, customised or specially assembled hampers may not be eligible for cancellation after preparation has started.

17. B2B, Wholesale and Private-Label Orders

B2B, wholesale, bulk, distributor, HoReCa, corporate-gifting, customised-packaging and private-label orders may be governed by separate commercial terms agreed upon through a quotation, purchase order, invoice, contract or written communication.

Unless otherwise agreed in writing:

• Confirmed bulk orders may not be cancelled after production or packing begins
• Customised or private-label products are not returnable
• Quality or shortage claims must be raised within the agreed inspection period
• Variations permitted under the agreed commercial specifications will not qualify as defects
• Refunds, replacements and credit notes will be handled according to the applicable written agreement

Where a separate agreement exists, that agreement will take priority over this website policy.

18. Non-Returnable Situations

A replacement or refund may be refused when:

• The complaint is raised after the reporting period
• Required photographs or order information are not provided
• The product has been substantially consumed
• The packaging, batch number or expiry information is unavailable
• The product was stored incorrectly
• The issue relates only to personal taste or preference
• The delivery address provided was incorrect or incomplete
• Delivery was refused without a verified product-related issue
• Damage occurred after delivery
• The product was purchased from an unauthorised seller
• The product was not purchased through our website or an authorised Vyapto Foods channel

19. Products Purchased from Other Sellers

For products purchased through third-party marketplaces, retail stores, distributors or other authorised sellers, the return and refund policy of the respective seller or platform may apply.

Please contact the seller from whom the product was purchased.

Vyapto Foods may assist with genuine product-quality complaints, but refunds for third-party purchases must generally be processed by the original seller.

20. Fraudulent or Misleading Claims

Vyapto Foods reserves the right to decline claims that appear to be:

• Fraudulent
• Repetitive
• Abusive
• Misleading
• Unsupported by reasonable evidence
• Related to misuse of promotional offers
• Inconsistent with available delivery and order records

We may suspend or restrict accounts involved in repeated fraudulent claims, payment disputes, order refusal or misuse of the return and refund process.

21. Customer Support

For cancellation, replacement, refund or order-related assistance, contact:

Vyapto Foods Private Limited

Email: info@vyapto.com
Phone: +91 7070371009
Address: Damu Chok, BRABU Campus, Muzaffarpur, Bihar, India – 842001
Website: www.vyaptofoods.com

Please mention your order number in all communications so that we can assist you efficiently.

22. Policy Updates

Vyapto Foods may revise this policy from time to time to reflect changes in our products, fulfilment process, payment methods, courier arrangements or business practices.

The revised policy will be published on this page with an updated “Last Updated” date.

Orders will generally be governed by the policy applicable on the date the order was placed